Counter attendant

Department Sales and Marketing Reports To Sales and Marketing Manager Duty Station Kabira Country Club, Kampala Job Purpose The Sales Coordinator will support the growth of Kabira Country Club by driving sales initiatives, coordinating client engagements, promoting the Club's hospitality products and services, and maintaining strong relationships with existing and prospective clients. The role requires a responsible, self-driven, and customer-focused professional capable of identifying business opportunities and contributing to revenue growth across accommodation, conferencing, events, leisure facilities, memberships, and food and beverage services. Key Duties and Responsibilities Sales and Revenue Generation Identify and develop new business opportunities to increase sales and occupancy levels. Generate leads and convert prospects into long-term clients. Promote hotel accommodation, conference facilities, events, memberships, restaurant services, and recreational facilities. Assist in achieving departmental sales targets and revenue objectives. Conduct sales calls, presentations, and client visits to secure business opportunities. Client Relationship Management Build and maintain strong relationships with corporate clients, travel agencies, event organizers, and individual customers. Follow up on customer inquiries, proposals, and bookings in a timely manner. Ensure excellent customer service throughout the sales process. Address customer concerns professionally and coordinate resolutions with relevant departments. Events and Conference Sales Coordination Coordinate inquiries and bookings for conferences, meetings, weddings, and special events. Prepare quotations, contracts, and event proposals. Liaise with operations teams to ensure successful execution of client events. Conduct post-event follow-ups to assess customer satisfaction and identify opportunities for repeat business. Membership and Leisure Services Promotion Promote club membership packages and recreational facilities. Support membership recruitment and retention initiatives. Assist in organizing promotional activities aimed at increasing facility utilization. Marketing Support Assist in implementing sales and marketing campaigns. Support digital marketing activities, promotions, and customer engagement initiatives. Monitor competitor activities and market trends and provide feedback to management. Represent Kabira Country Club at networking events, exhibitions, and industry forums. Reporting and Administration Maintain accurate customer records and sales databases. Prepare periodic sales reports and performance updates. Track sales opportunities and monitor conversion rates. Ensure proper filing and documentation of client contracts and correspondence. Key Skills and Competencies Technical Skills Sales and business development. Customer relationship management. Event and conference coordination. Proposal and quotation preparation. Negotiation and presentation skills. Market research and lead generation. Personal Attributes Responsible and accountable. Self-driven and results-oriented. Excellent communication and interpersonal skills. Strong organizational and planning skills. Professional appearance and conduct. Strong negotiation and persuasion abilities. Ability to work independently and under minimal supervision. High level of integrity and professionalism. Ability to multitask and work effectively under pressure. Strong team player with a positive attitude.

Job Purpose The Sales Coordinator is responsible for supporting the sales and marketing function of Camp David by identifying business opportunities, generating leads, coordinating client engagements, managing reservations and bookings, promoting hospitality and tourism services, and ensuring excellent customer experiences. The role is critical in driving revenue growth across the restaurant, hotel, and tours and travel business units. Key Skills and Competencies Technical Skills Sales and business development. Customer relationship management. Reservation and booking management. Marketing and promotional skills. Proposal and quotation preparation. Report writing and data management. Computer Skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Familiarity with hotel reservation systems, CRM software, and online booking platforms. Knowledge of social media and digital marketing tools. Personal Competencies Excellent communication and interpersonal skills. Strong negotiation and persuasion skills. Customer-focused and service-oriented attitude. Strong organizational and time-management skills. Ability to multitask and work under pressure. Professional appearance and conduct. Self-motivated and results-oriented. Ability to work independently and as part of a team.

Job Purpose The Credit Officer is responsible for mobilizing clients, assessing loan applications, monitoring loan utilization, ensuring timely loan recovery, and maintaining a high-quality loan portfolio. The role involves building strong relationships with clients while ensuring compliance with the institution's credit policies and procedures. Key Duties and Responsibilities 1. Client Mobilization and Business Development Identify and recruit potential borrowers within the assigned area. Promote the institution's financial products and services. Conduct community sensitization and financial literacy activities. Build and maintain strong relationships with existing and prospective clients. Achieve monthly and annual client acquisition targets. 2. Loan Appraisal and Processing Receive and review loan applications from clients. Conduct field visits to verify client information and assess repayment capacity. Analyze clients' businesses, income sources, and cash flows. Evaluate collateral and guarantor information. Prepare loan appraisal reports and recommendations for approval. Ensure all loan documentation is complete and accurate before disbursement. 3. Loan Monitoring and Portfolio Management Monitor loan utilization to ensure funds are used for approved purposes. Conduct regular follow-up visits to clients. Maintain accurate and up-to-date client records. Identify early warning signs of default and take corrective action. Ensure portfolio quality meets institutional standards. 4. Loan Recovery and Collections Follow up on overdue loan repayments. Develop and implement recovery plans for delinquent accounts. Negotiate repayment arrangements with defaulting clients. Prepare and submit arrears and recovery reports. Work closely with management to minimize portfolio-at-risk (PAR). 5. Compliance and Risk Management Ensure compliance with credit policies, procedures, and regulatory requirements. Adhere to Know Your Customer (KYC) and Anti-Money Laundering (AML) guidelines. Identify, assess, and report credit risks. Safeguard client information and maintain confidentiality. 6. Reporting Prepare daily, weekly, and monthly performance reports. Submit loan portfolio, recovery, and client activity reports as required. Maintain accurate records in the Management Information System (MIS).